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Flair Talk - Interactive Voice Response System - 24X7 Reporting
I view to improve the accessibility of the services and reach out, Flair - ERM comes with an add - on named as " Flair Talk ". This service uses the Interactive Voice Response System.
 
What is an IVRS?

An Interactive Voice Response System is a Computer Telephony application. All we need is a telephone line to accept calls and a computer with a voice board to provide data services through voice. For example, your customers can enquire abouttheir order status details by dialing a phone number that you provide. An automated pre-recorded voice will guide you with a range of service menus, which you can select by pressing numbers in your telephone's keypad.

Based on the selection of the menu the voice will respond and provide the details you requested. The data is maintained inthe Database Server and the IVRS gather's information from this server, formats it into voice, and reads out the information

 

A Sample Flair Talk Call Flow

1) Dial the Phone Number, 2) Welcome Message, 3) Select Language Option (English or Tamil), 4) Press Student's Roll Number, 5) Main Menu

 
a. Press "One" to get Attendance Details Reads out
arrow2 Total number of working days
arrow2 Days present
arrow2 Days absent
arrow2

Days on leave

b. Press "Two" to get your Fee Details
arrow2 Reads out total fees payable
arrow2 Fees Paid so far
arrow2 Fees due
   
c. Press "Three" to get your Marks
arrow2 Reads out
arrow2 List the of subjects
arrow2 Marks obtained
arrow2

Result

d. Press "Four" to get the Conduct
arrow2 Reads out
arrow2 Satisfactory or Not Satisfactory
   
e. Press "Five" to get the Scholarship
arrow2 Reads out
arrow2 Schoarship has been given or not given
arrow2 If given reads out the amount
f. Press "Six" to Exit Thanks message Ends Call
   
arrow

Where does all the information come from?

arrow

There is no necessity of to feed separate data for the IVRS. All the information come from the Flair ERM as reporting services.


arrow Note that the information available through this system is fully customizable and any information can be read out according to the requirement.
arrow The number of phone lines providing the services depends on the expected calls per day. A minimum of four lines is available.
arrow

If the service need more lines then there are 8 lines 16 line etc.

arrow Note that "Flair Talk" is specially designed for the Educational Institutions. There is virtually no limitation for area of application.
arrow

Clairvoyant develop IVRS based solutions for other systems too.

 
Other Applications :
arrow Telephone Answering Services
arrow Account Status Telephone Services
arrow Locator Services
arrow Shipment Tracking
arrow Voice Mail Software
arrow Customer Surveys & Loyalty Programs
arrow Inbound Call Center Services
arrow Outbound Telemarketing Services
 
arrow Business Voice Mail Systems
arrow Severe Weather Warnings
arrow Bulk Calls and Lead Generation
arrow Satisfaction Surveys
arrow Product Ordering and Fulfillment
arrow Inventory Services
arrow Inbound Telemarketing Services
arrow Appointment Reminders
 
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