An Interactive Voice Response System is a Computer Telephony application. All we need is a telephone line to accept calls and a computer with a voice board to provide data services through voice. For example, your customers can enquire abouttheir order status details by dialing a phone number that you provide. An automated pre-recorded voice will guide you with a range of service menus, which you can select by pressing numbers in your telephone's keypad.
Based on the selection of the menu the voice will respond and provide the details you requested. The data is maintained inthe Database Server and the IVRS gather's information from this server, formats it into voice, and reads out the information |
