I view to improve the accessibility of the services and reach out, Flair - ERM comes with an add - on named as " Flair Talk ". This service uses the Interactive Voice Response System.

An Interactive Voice Response System is a Computer Telephony application. All we need is a telephone line to accept calls and a computer with a voice board to provide data services through voice. For example, your customers can enquire abouttheir order status details by dialing a phone number that you provide. An automated pre-recorded voice will guide you with a range of service menus, which you can select by pressing numbers in your telephone's keypad.

Based on the selection of the menu the voice will respond and provide the details you requested. The data is maintained inthe Database Server and the IVRS gather's information from this server, formats it into voice, and reads out the information

A Sample Flair Talk Call Flow
1) Dial the Phone Number
2) Welcome Message
3) Select Language Option (English or Tamil)
4) Press Student's Roll Number
5) Main Menu

a. Press "One" to get Attendance Details Reads out
i. Total number of working days
ii. Days present,
iii. Days absent,
iv. Days on leave

b. Press "Two" to get your Fee Details
i. Reads out total fees payable
ii. Fees Paid so far
iii. Fees due

c. Press "Three" to get your Marks
i. Reads out
ii. List the of subjects
iii. Marks obtained
iv. Result

d. Press "Four" to get the Conduct
i. Reads out
ii. Satisfactory or Not Satisfactory

e. Press "Five" to get the Scholarship
i. Reads out
ii. Schoarship has been given or not given
iii. If given reads out the amount

f. Press "Six" to Exit Thanks message Ends Call

Where does all the information come from?

There is no necessity of to feed separate data for the IVRS. All the information come from the Flair ERM as reporting services.

Note that the information available through this system is fully customizable and any information can be read out according to the requirement.

The number of phone lines providing the services depends on the expected calls per day. A minimum of four lines is available.

If the service need more lines then there are 8 lines 16 line etc.

Note that "Flair Talk" is specially designed for the Educational Institutions. There is virtually no limitation for area of application.

Clairvoyant develop IVRS based solutions for other systems too.